Revolutionize Your Customer Service with Bright Pattern’s Omnichannel Contact Center Software
Why Bright Pattern?
#1 Rated Contact
Center Software
The Top Contact Center, IVR, Dialer, CX Solution per TrustRadius 2023
Omnichannel
Communication
Seamless integration across voice, email, chat, text, and social media
#1 Fastest Time
to Deploy
The Fastest Implementation Time in the Industry per Omdia and G2 Crowd
Transform Your Contact Center
Unlock the full potential of your customer service with Bright Pattern’s omnichannel contact center software. Seamlessly integrate every communication channel into one platform, boosting efficiency and enhancing customer satisfaction.
Omnichannel Quality Management
Oversee voice, email, chat and more.
Refine interactions with advanced AI tools.
Provide a uniform, high-quality experience.
CRM & ITSM Integrations
Combine with your current CRM.
Leverage customer data to tailor service.
Provide a uniform, high-quality experience.
AI-Powered Tools
Oversee voice, email, chat and more.
Boost productivity with real-time support.
Simplify customer interactions with AI-driven self-service.
Unlock customer satisfaction, agent efficiency, and higher ROI.
Why Partner with CBA?
Choosing the right contact center software is just the first step—partnering with an expert integrator like CBA ensures you get the most out of your investment. With over 17 years of industry experience and a global presence, CBA brings unmatched expertise and personalized service to every implementation.
Let CBA empower your contact center with Bright Pattern’s cutting-edge software, backed by our commitment to excellence and customer satisfaction.
Proven Success Around Industries
80% reduction in call volume by transitioning to omnichannel
86% reduction in operator training time
Multilingual Global BPO
2,000 operators deployed in one week
95% customer satisfaction after switching to Bright Pattern
99.999% uptime
50% faster deployment times
Customer Support for Devices
Ready to Transform Your Contact Center?
Whether you’re looking to enhance your current setup or ready to embrace omnichannel capabilities, we’re here to help you achieve your goals.
Let CBA and Bright Pattern guide you towards a future of efficient, scalable, and customer-focused service.
